ServiceNow

This page documents a legacy sink in Robusta classic

For new setups, we recommend HolmesGPT instead.

HolmesGPT triages your alerts instead of just forwarding them. Sinks are deterministic: they send every notification, unchanged, to a fixed destination, leaving you to read and prioritize each one yourself.

HolmesGPT instead uses AI to investigate each alert, surface the likely root cause, and escalate only what needs attention — so you get fewer, more actionable notifications. Set this up with Alerts Triage for alerts, or Triggered Workflows for custom events.

Robusta can report issues and events in your Kubernetes cluster by creating issues in ServiceNow.

Configuring the ServiceNow Sink

Add this to your generated_values.yaml

sinksConfig:
- service_now_sink:
    name: robusta_integration
    instance: serviceNow_id
    username: admin
    password: SecurePassword@123
    caller_id: robusta_bot

  • instance: Your ServiceNow instance identifier.

  • caller_id (optional): Used to specify a user for the "Caller" field in ServiceNow incidents. If not set, this field defaults to "(empty)". It's advisable to create a dedicated user, like "robusta_bot", to easily track incidents from Robusta.

Then perform a Helm Upgrade.