Jira Service Management

Forward Jira Service Management (JSM) alerts to Robusta via the JSM outgoing webhook integration.

Prerequisites

  • A Jira Service Management Premium or Enterprise plan — outgoing webhook integrations are not available on lower tiers.

  • A Robusta account with API access.

  • Your Robusta account_id, found in generated_values.yaml.

  • A Robusta API key with Read/Write access to alerts, generated under Settings → API Keys → New API Key.

  • Admin access to Operations in Jira Service Management.

Webhook URL

https://api.robusta.dev/webhooks?type=alert&origin=jsm&account_id=<ACCOUNT_ID>

Configure Jira Service Management

  1. In Jira Service Management, go to Operations → Integrations → Add integration.

  2. Search for Webhook and select the outgoing webhook integration.

  3. Set the Webhook URL to the URL above.

  4. Add a custom Header:

    Authorization: Bearer <ROBUSTA_API_KEY>

  5. Choose which alert actions (Create, Acknowledge, Close, …) trigger the webhook and turn the integration on.

Verify

Create a test alert in Jira Service Management. The event should appear in Settings → Delivery Log and on the Robusta timeline.